Privacy Policy
In this privacy policy, we inform you about the personal data we collect as part of our customer management and how we use this personal data. This Privacy Policy applies only to personal data that we process as part of our customer management and does not apply to data that we process as part of other processes. For these processing activities, please refer to the corresponding privacy policies.
Who are we?
We are Blumengroßhandel Heyl. We are the data controller responsible for processing the data described in this privacy policy. Our contact information is
Heyl
Venus 375
2675 LP Honselersdijk
Netherlands
If you have any questions about this privacy policy, you can contact us by email at: allgemein@heyl.nl
What personal data do we process?
As part of this processing, we collect and store various types of data about you. Below, we have described the categories of data we process.
- Name, address, city, phone number, and email address; Chamber of Commerce number
- Financial data (SEPA, bank)
- Data related to deliveries, orders, or the provision of services
- Data for calculating and recording income and expenses, for making payments, and for collecting receivables
- Data for maintaining contact with customers.
We retain the above-mentioned data for a maximum of two years after the completion of the last transaction, unless the data is required to comply with a statutory retention obligation.
What do we use your data for?
We use your personal data for the following purposes:
- To fulfill deliveries and orders or provide services;
- To calculate and record income, expenses, and payments;
- Collecting receivables, including transferring these receivables to third parties, as well as other internal management activities;
- Managing the transport of goods and services to be delivered
- Maintaining customer contact
- Handling disputes and reviewing audits
- Cooperating in the collection or assessment of municipal, provincial, and water authority taxes;
- Implementing or enforcing a legal obligation.
On what basis do we process your personal data?
We process your personal data in connection with the performance of an agreement concluded between us. This refers to the agreement we have concluded with a customer regarding the delivery of flowers and related products.
We are required to provide personal data based on a legal or contractual obligation or on a condition necessary for the conclusion of an agreement.
Sharing of Data
We will not disclose your personal data to third parties or otherwise, except as described below. As part of this processing, your personal data will be disclosed to the following parties:
- Our group companies
- Processors engaged by us
- External consultants
- External service providers
- Tax authorities
- Regulatory authorities
We may be required by law, by order of supervisory authorities, or by other government agencies to disclose your personal data in order to protect our rightsor to investigate, prevent, or take action against illegal activities, suspected fraud, or violations of applicable terms and conditions.
We also reserve the right to transfer personal data we have collected about you in the event that we sell or transfer (part of) our business.
Transfer of Personal Data
During the processing covered by this Privacy Policy, your personal data will not be transferred to parties in countries outside the EU / EEA (“third countries”) or to international organizations.
Your Rights
We are aware that you have the following rights regarding your personal data:
- The right to contact us freely and at reasonable intervals to inquire whether personal data about you is being processed and, if so, to obtain access to that personal data.
- The right to have your personal data corrected or supplemented if it is incorrect or incomplete.
- The right to have your personal data deleted or to restrict the processing of your personal data.
- The right to object to the processing of your personal data based on your specific personal circumstances.
- The right to object to the processing of your personal data for direct marketing purposes.
- The right to data portability if the processing of your personal data is carried out via automated processes based on your consent or in the context of fulfilling a contract.
If you would like to submit a request to us based on the rights listed above, please send an email to allgemein@heyl.nl. We may ask you to provide proof of your identity for verification purposes. We will endeavor to respond to your request within the applicable legal timeframe.
We also wish to inform you that you have the right to file a complaint with a supervisory authority regarding the processing of your data if you believe that such processing violates data protection regulations. The Dutch Data Protection Authority has been designated as the supervisory authority. For more information, please visit this website.
Automated Decision-Making
This processing does not involve automated decision-making or profiling.
Changes to This Privacy Policy
We reserve the right to change this Privacy Policy from time to time and will notify you of any changes through the appropriate communication channels. At the end of this Privacy Policy, you can see when it was last updated. This Privacy Policy was last updated on September 2, 2020.