General

You can reach us by phone and email. Check out our contact page for more information.

Your privacy is very important to us. That's why we only use your data for internal use with the purpose of completing your order.

Here you can see the terms and conditions.

Information about the webshop

Take a look at our detailed explanation about the webshop here.

Doesn't matter! Follow the instructions on this page and you will receive an email with a new password.

If you open your shopping cart you can order your products directly for the next delivery, but also as a pre-order.

You can search for products via the search bar at the top of the page. You only need to enter a few letters of the product you are looking for here.

Orders and Returns

Can't find the product that you want in our current range? Ask Jan! He can check for you whether the wanted product is available elsewhere.

It’s possible to order all day, except on Monday, Wednesday and Friday. The webshop is closed from 5 to 6 pm on those days. Until 5 pm it is possible to order for delivery the following morning. After 6 pm it’s possible again to add products to your shopping cart for the next

‎delivery day.

Order from stock

Do you want to be 100% sure of your order? On Monday, Wednesday and Friday you can order from stock between 10 am and 5 pm. We already have these products. If you order at another time, it may be possible that a certain product is not available because it has not yet been purchased. If this is the case, we will try to find a solution together with you.

That's a pity. Of course we try to accommodate you. Please contact our customer service so that we can come to a solution together.

We take back all packaging that we deliver as much as possible. We register all packaging that reaches the end customer in the packaging register. Our registration number is DE3641490855172.

Via this page you can see the status of your order. 

While the florist is enjoying his or her night's sleep, our drivers are on the road to provide the flower shops with a fresh stock of products. When the florist arrives at the shop in the morning, our driver has already delivered the order. Although our drivers are very good at avoiding traffic jams and can even drive well in snow and ice, something can always happen along the way. That’s why we have track & trace on all our trucks, with which we can inform the florists in the customer portal about the current status and the expected delivery time. In addition, our customer service will inform the florist if there are traffic situations that cause the order to be delayed. After the order has been delivered, the products can be checked, unpacked, cut and processed.

We deliver your order on Tuesday, Thursday and Saturday morning before you open your store.

You can make changes in the order info until the product is processed. After sending, you can only do this via customer service.

Your order will be saved and as soon as you log in again, the system will ask you what you want to do with your order.

Information about payments

We send the invoices on Friday evening.

We sell our products from the Netherlands. The supply is an intra-Community supply. For this we need a DE number of your company. Do you not have a DE number? Then we will calculate the Dutch VAT. Your Steuerberater must then reclaim this in the Netherlands.

If you want to, this is certainly possible. Report this to us via customer service.

You will receive your invoice via email.

If you have given us a SEPA authorization, we can automatically debit the invoice within 11 days.

Yes that is possible. Your payment term is then 8 days, € 2.50 will be charged for payment costs.

You can complain your product to us within 24 hours via the customer portal on the website. If we have any questions, customer service will contact you. A complaint will be settled on the next invoice.